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We have really easy to understand policies for both return and exchange scenarios for all our cool products in case your autothing.com accessory malfunctions or ends up underneath a postal worker's porch deck.    :a)

It's true -- autothings are GUARANTEED to be 100% cool or your money back! If you receive something and don't like it for any reason (and we mean any), simply return the new, unopened item within 15 days of your receipt date and we'll refund the purchase price less applicable fees. If the exchange or return of an item in question is due to a shipping mistake on behalf of autothing.com, we will pay for all shipping costs (Ground or Priority) to make certain you are completely satisfied with your purchase and our customer service. Just another autothing found nowhere else!

Unopened // Unused Item - 15 Days - Product Refund
All unopened and unused returns within 15 days of your receipt date will be given a refund less^1.2.3. After this period, you cannot return the unopened and unused item for any reason excluding a product defect, in which case a product exchange will be honored for the identical item.

Defective Item - 30 Days - Exchange Only
If the item you ordered becomes defective within the first 30 days of receipt (and thus has been opened/used), you may return it for EXCHANGE ONLY, since this is the only way any manufacturer will honor their given warranties on product liability. You must send us the defective item first in order to receive the replacement, but we may occasionally request digital photos of any damage in lieu of the item(s).

Opened // Used Working Item
Other than the occasional manufacturing issue, all sales are considered final. This is the case simply because manufacturers do not take back opened and/or used items.

¹FOR ALL RETURNS & EXCHANGES: Please email autothing.com your return or exchange request, which should include your name, product information, order number (found on invoice), and if possible, a reason for the product exchange or return. We will send you an RMA# (Return Merchandise Authorization Number) in order to initiate the return or exchange.  No returns or exchanges will be accepted without a valid RMA# and RMA#'s are valid for nine (9) days after issuance.

If you are returning because of a mistake on our part, we will reimburse the entire return S&H cost at no expense to yourself. But (you knew one was coming), if you are exchanging or returning because of any other issue, you must pay the S&H charge to ship the item(s) to autothing.com, including the S&H for defective products. We highly suggest that you purchase Insurance and any form of Delivery Confirmation because we cannot be held liable if the return never gets to us OR does and is damaged. You may find our mailing address by visiting the Contact Addresses page. Please note that all shipping and handling fees are nonrefundable due to their service nature. We require that you use the United States Postal Service, as UPS and FedEx will NOT deliver to our commercial PO Box.

²All returns incur a credit card processing fee as follows:
--> Orders $00.01 - $25.00 USD = 10% of Subtotal
--> Orders $25.01 - $75.00 USD = 12% of Subtotal
--> Orders $75.01+ USD = 15% of Subtotal

²The following brands incur a manufacturers return fee as follows:
--> ProStripe Striping Tape Products = $5.00 USD Additional Return Fee
 

³All returned items must be in "as-new" condition; therefore, please include any warranty slips, manuals, and/OR accessories that they originally shipped with. Failure to do so may cause a delay or partial deduction from your credit. Please note that autothing.com is not liable if you order the wrong product. We try to assist you by including fields for your vehicle information so that we may assure the item you are buying is correct (if this is applicable to the product) and we also include the appropriate links to check vehicle compatibility. Some products may not be legal for highway use in certain states. Please check your local laws regarding some products, as autothing.com makes no representation, either explicit or implied regarding their legality.  Autothing.com will not be held responsible in any legal issue arising out of using the products. All returns must be shipped with postage pre-paid and if product damage occurs during any return shipment, we are not liable and will not cover any additional damage incurred, so please insure item and purchase any form of Delivery Confirmation in case of an un-foreseen situation. All NSF (Non-Sufficient Funds) checks will incur a $25 service fee and all refused shipments will incur a $5 fee. Note that all shipping charges are non-refundable.

*On occasion, we may include in specific orders an additional item for which there is no charge. If the order is returned, the free item must be returned as well, as the full cost of the item will be deducted from the refund of the original order.